Legal
Terms & Conditions of Publication Use
Effective Date: April 2025 | Redfern Retail Risk Pty Ltd (ABN 93 920 304 040)
By subscribing to and accessing Industry Watch Publications, you agree to be bound by these Terms and Conditions. Please read them carefully before submitting a subscription request.
1. Definitions
In these Terms and Conditions: "ABN" means Australian Business Number. "ACL" means the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). "Publication" means any bulletin, report, briefing, alert or other content made available through the Industry Watch subscription service operated by Redfern Retail Risk Pty Ltd (ABN 93 920 304 040) ("we", "us", "our"). "Subscriber" means any individual or entity that has been approved by us and holds an active paid Subscription. "Subscription" means the monthly recurring licence granted to a Subscriber to access Publications for the duration of an active billing period. "Confidential Information" means all information contained in or derived from any Publication.
2. Agreement & Acceptance
By submitting a subscription request and/or accessing any Publication, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. These Terms constitute a binding legal agreement between you and Redfern Retail Risk Pty Ltd under the laws of Victoria, Australia. If you do not agree to these Terms, you must not access or use the Publications. These Terms are subject to the ACL and other applicable Australian laws, including the Privacy Act 1988 (Cth) and the Copyright Act 1968 (Cth).
3. Subscriber Access Only
Access to Publications is strictly limited to approved Subscribers with an active, paid Subscription. Publications may not be shared with, forwarded to, or accessed by any person who is not a named Subscriber on an active account. Each Subscription is personal and non-transferable. You must not share your login credentials or provide access to Publications to any third party, including colleagues, associates, or other persons within your organisation, unless they hold their own active Subscription. Corporate or team licensing arrangements require a separate written agreement with Redfern Retail Risk. Please contact info@redfernretailrisk.com to enquire.
4. Permitted Use
Publications are provided solely for your internal, non-commercial reference and professional use. You may: • Read and retain Publications for your own professional purposes • Use insights contained in Publications to inform your internal business decisions and loss prevention strategies You must NOT: • Reproduce, copy, distribute, publish, transmit or make available any Publication (in whole or in part) to any third party • Share Publications via email, messaging platforms, social media, intranets, or any other medium • Resell, sublicence, or commercially exploit any Publication or its contents • Remove or alter any copyright, trademark or proprietary notices contained in Publications Unauthorised use may constitute a breach of the Copyright Act 1968 (Cth) and may expose you to civil and/or criminal liability.
5. Intellectual Property
All Publications and their contents — including text, analysis, data, graphics, and branding — are and remain the sole intellectual property of Redfern Retail Risk Pty Ltd and are protected under the Copyright Act 1968 (Cth) and other applicable Australian intellectual property laws. No licence, right, title or interest in our intellectual property is granted to you beyond the limited access right described in these Terms. Any unauthorised reproduction or distribution of Publications may constitute copyright infringement under Australian law and may result in immediate termination of your Subscription and/or legal proceedings.
6. Confidentiality
Publications may contain sensitive, proprietary, or commercially valuable information. Subscribers agree to treat all Publication content as confidential and to take all reasonable steps to prevent unauthorised disclosure. This obligation of confidentiality survives the termination or cancellation of your Subscription for a period of three (3) years, or indefinitely where the information remains commercially sensitive.
7. Privacy
We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Personal information collected during the subscription process (including your name, email address, company and role) is used solely for the purpose of administering your Subscription and communicating with you about your account. We do not sell, trade, or disclose your personal information to third parties except where required by law. For our full Privacy Policy, please contact info@redfernretailrisk.com.
8. Subscription & Billing
Subscriptions are billed on a monthly recurring basis via our third-party payment processor (Stripe). Your access to Publications is tied directly to your active billing period. If a payment fails or is not processed, access will be suspended until payment is successfully collected. You will be notified of payment failures via email. You may cancel your Subscription at any time. Upon cancellation, you will retain access to Publications until the end of your current paid billing period. No refunds are provided for partial billing periods. We reserve the right to modify subscription pricing upon not less than 30 days' written notice to Subscribers via email.
9. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the ACL or other applicable Australian consumer protection legislation that cannot be excluded by agreement. To the extent permitted by the ACL, our liability for any breach of a consumer guarantee is limited to: • Re-supplying the relevant Publications; or • Paying the cost of having those Publications re-supplied. Our Publications are provided for professional use by businesses and are not ordinarily acquired for personal, domestic or household use. To the fullest extent permitted by law, the ACL consumer guarantees may not apply where Publications are acquired for business purposes.
10. Disclaimer of Liability
Publications are provided for general information and professional reference purposes only. They do not constitute legal, regulatory, financial, or operational advice. While we exercise reasonable care in preparing Publications, to the fullest extent permitted by Australian law, we make no representation or warranty as to the accuracy, completeness, or fitness for purpose of any information contained in them. To the maximum extent permitted by law (including the ACL), Redfern Retail Risk Pty Ltd shall not be liable for any direct, indirect, incidental, consequential, special or exemplary loss or damage arising from reliance on any Publication, including but not limited to loss of profit, loss of data, business interruption, or reputational damage. Subscribers should obtain independent professional advice before making decisions based on information contained in Publications.
11. Termination
We reserve the right to suspend or terminate your Subscription and access to Publications immediately and without notice if: • You breach any provision of these Terms • You engage in unauthorised distribution or sharing of Publications • Your payment fails and is not rectified within a reasonable timeframe • We reasonably believe your access poses a risk to the integrity or confidentiality of our content Upon termination for breach, no refund of any subscription fees paid will be provided. Our rights under these Terms and at law are otherwise reserved.
12. Dispute Resolution
In the event of a dispute arising out of or in connection with these Terms, the parties agree to first attempt resolution in good faith through direct negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to mediation administered by the Resolution Institute or another mutually agreed mediator in Melbourne, Victoria. Nothing in this clause prevents a party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction.
13. Amendments
We may update these Terms from time to time. Subscribers will be notified of material changes via email at least 14 days prior to those changes taking effect. Continued access to Publications following the effective date of any updated Terms constitutes your acceptance of those changes. The current version of these Terms is always available at redfernretailrisk.com/TermsAndConditions.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Victoria, Australia. The parties irrevocably submit to the exclusive jurisdiction of the courts of Victoria (including the Magistrates' Court of Victoria, the County Court of Victoria, and the Supreme Court of Victoria) for the resolution of any dispute arising under or in connection with these Terms. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
15. Contact & Complaints
For questions regarding these Terms, permitted use, or to report unauthorised distribution of Publications, please contact: Redfern Retail Risk Pty Ltd 102/12 Corporate Drive, Heatherton VIC 3202 Email: info@redfernretailrisk.com ABN: 93 920 304 040 | ACN: 630 965 490 If you have a complaint that we are unable to resolve to your satisfaction, you may contact Consumer Affairs Victoria at www.consumer.vic.gov.au or the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.